Report an Issue

We aim to resolve your issues or complaints to your complete satisfaction as quickly as possible.

Below you can find information on how you can report and issue or make a complaint.  All issues registered with us are responded to within two working days. 

In Branch

Pick up a Customer Complaint form from any of our offices.  Complete and hand in to any member of our staff.

In Person

If you prefer to talk in person, visit our Customer Services team at our main branch in Jamestown.

By Email

Contact our Customer Services on with either your own message, or download our complaints form to submit. 

Download Form


Let us know what has gone wrong by completing our Online Complaints Form.

Complete Online

In Writing

Some customers find it easier to complain in writing.
Please address your letter to:

Customer Service
Bank of St Helena Ltd
Market Street
St Helena

By Phone

We understand that some customers find it easier to talk through their issues.  To talk to a member of our customer services team call us on (+290) 22390.